At Occurs Naturally, we take shipping seriously. Whether you’re ordering our premium Kratom products or precision-formulated 7-Hydroxymitragynine tablets, we aim to get your products to you quickly, safely, and discreetly. This page outlines everything you need to know about how we ship, where we ship, and what you can expect once your order is placed.
We know how important timely delivery is to our customers. That’s why:
All orders placed Monday through Friday before 3:00 PM (PST) are processed and shipped the same business day.
Orders placed after 3:00 PM, on weekends, or on holidays will be shipped the next business day.
You will receive a confirmation email with tracking details as soon as your order has shipped.
We partner with trusted carriers like UPS to ensure safe and timely delivery of your package.
We currently provide shipping services via UPS at the following rates:
Note: Delivery timeframes are estimates and may vary based on location, weather conditions, or postal delays.
We provide free shipping for all orders above $1000 via our wholesale website.
We currently ship only within the United States and strictly adhere to state and local regulations.
Due to state or local regulations, we do not ship Kratom or 7-Hydroxymitragynine products to the following locations:
Alabama
Arkansas
Indiana
Rhode Island
Vermont
Wisconsin
San Diego, CA
Sarasota County, FL
Denver, CO (certain zip codes)
If your state or municipality restricts Kratom or similar alkaloid products, your order will be canceled and refunded.
Your privacy is our priority. All products are shipped in plain, unmarked packaging with no mention of Kratom or 7-Hydroxymitragynine on the label. Packages are securely sealed to prevent tampering and to protect product integrity during transit.
To comply with applicable laws and prevent unauthorized use:
Orders valued at $500 or more may require a signature upon delivery.
In some cases, we may request age verification before fulfilling your order.
We reserve the right to cancel and refund orders that fail age verification or violate local regulations.
Once your package leaves our facility, you’ll receive a tracking number via email. You can track your shipment’s status directly through the carrier’s website. If you haven’t received your tracking number within 24 hours of purchase (business days only), feel free to contact our support team.
We do everything we can to ensure successful delivery, but we understand things happen. Here’s how we handle issues:
Lost packages: If your order shows as “delivered” but you haven’t received it, please contact the carrier first. If unresolved, contact us within 7 days of the delivery date.
Damaged packages: If your item arrives damaged, send us clear photos of the packaging and product within 48 hours of receipt.
Delayed shipments: Shipping delays due to weather or courier issues are out of our control, but we’ll do our best to help you track and resolve the issue.
If your order is returned to us because the delivery address is in a restricted state or city, we will:
Cancel the order and issue a full refund minus shipping costs.
Notify you of the issue via email.
Please double-check your local laws before ordering.
We guarantee the authenticity of every product we ship. To verify your package came directly from Occurs Naturally:
Check for our tamper-proof security tape on the packaging.
If in doubt, contact us immediately before consuming the product.
Need help with your order or have a shipping concern? Reach out to our customer support team at support@occursnaturally.com or use our live chat during business hours.
Thank you for choosing Occurs Naturally Wholesale — where quality, safety, and transparency ship together.
FDA DISCOLSURE: These statements and products presented on this website have not been evaluated by the Food and Drug Administration FDA. The products mentioned on this website are not intended to diagnose, prevent, treat or cure any diseases or health conditions. Therefore any information on this website is presented solely as the opinions of their respective authors who in which do not claim in any way shape or form to be medical professionals providing medical advice. Occursnaturally.com and its owners or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided. By purchasing our products you agree that you are aware and in compliance with your local county, state, or federal regulations. Must be 21 years or older to purchase Kratom. Products are not for internal use. The US FDA Has Not Approved Kratom as a Dietary Supplement. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin. Sarasota County, Union County, Denver, San Diego.
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